Refund policy

RETURNS OF DEFECTIVE PRODUCTS

If the Consumer believes that the product they ordered does not comply, at the time of delivery, with the terms of the Contract, they should contact TOTIMO immediately via the online contact form, describing in detail the product and its defect, or by calling TOTIMO at +30 210 3611732 or by sending an email at info@totimodesign.com and TOTIMO team will provide instructions for further action.

The Consumer must return the product to TOTIMO at the address indicated on the receipt that the Consumer will receive upon delivery of the product.

TOTIMO team will inform the Consumer by e-mail within a reasonable time if they are entitled to a refund or replacement (if applicable).

The refund or replacement will be made as soon as possible and, in any event, within 14 days of the day TOTIMO confirms to the Consumer by e-mail that they are entitled to a refund or replacement of the defective product.

In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs the Consumer has incurred in returning the product. The refund will be made by the same method as payment was made at the time of purchase.